Rolled print orders (paper and canvas) typically ship out within 5-10 business days (excluding weekends and holidays) from the day of order. Framed print orders (paper and canvas) take longer to prepare and usually ship within 25-30 days from the day of order. Once your order ships, you will receive a shipping confirmation email with tracking information.
Original Art Pieces
A shipping and packaging invoice will be sent after purchase of original art pieces. You can request an estimate before purchase by sending the size of the piece and full address to firstname.lastname@example.org. All original paintings are final so we do recommend getting an estimate beforehand :). We ship original paintings worldwide.
Local Pickup (Original paintings and framed canvas prints only)
You can skip the shipping fees with free local pickup in Berlin, Germany. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2-3 business days if an original painting and 25-30 days if it’s a framed canvas print. We will send you an email when your order is ready along with pickup instructions.
Duties & Taxes
Original paintings, paper and canvas prints rolled or framed, going outside Germany may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. victorialedig.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 20 days of receiving your tracking number, please contact us at email@example.com with your name and order number, and we will look into it for you.